PLEASE NOTE AS OF 01/02/21 ALL UNAPPROVED RETURNS WILL BE RETURNED TO SENDER.
It is very important to us that you enjoy your purchase from ZOE MOSS. If you are not satisfied with your item or it doesn't fit, we provide store credits.
WE DO NOT ACCEPT RETURNS ON SALES ITEMS.
All returns must be back in stores within 14 days of receiving your item. POSTAGE IS NOT REFUNDED/ADDED TO YOUR CREDIT. ALL POSTAGE COSTS WILL BE COVERED BY THE CUSTOMER.
PLEASE NOTE: All return request must be emailed with a valid reason for the return and approved before sending your product back. If we receive your product without confirmation of your refund request it will not be accepted.
ZOE MOSS reserves the right to deny a refund request based on customers reasoning.
Should you wish to exchange the item please enclose with your goods a prepaid postage satchel with your receipt and send it to the address below within 14 days upon receiving the item.
72-76 GIPPS STREET,
COLLINGWOOD, VIC, 3066
ZOE MOSS is not legally obligated to exchange or give a credit note if you;
(1) change your mind about a product (this includes when you have found a cheaper product elsewhere, has bought a gift that is unsuitable, or their circumstances have changed and you no longer require the goods)
(2) knew, or should have known about a fault when the goods were bought.
(3) are unable to prove from whom and when the item was purchased.
(4) are responsible for damaging the goods by not following the instructions, or misusing the product.