Returns/Exchanges | Zoe Moss

Returns Policy

We want you to be happy with your Zoe Moss purchase. So any items purchased from our online store can be returned for an exchange (excluding postage), or for a store credit as long as our Return T&Cs are met.

Please note:

We cannot issue refunds on Sale items that have been discounted by 30% or more. However, these items can be returned for an exchange, store credit or gift card (subject to our T&Cs)

All Final Sale/Promotions, Priced to Clear items cannot be returned, exchanged or refunded so please choose carefully. 

Any items returned to our warehouse that do not comply with our Return T&Cs will be returned to sender. 

We have new safety procedures in place, so please allow a bit of extra time for your return to be processed at Zoe Moss HQ.

All exchanges must be received by ZOE MOSS within 14 days of receiving the item

POSTAGE IS NOT REFUNDED/ADDED TO YOUR CREDIT. ALL POSTAGE COSTS NEED TO BE COVERED BY THE CUSTOMER.


RETURNS

To make a return, please use our easy online returns portal:
👉 Submit Your Return Request Here

  • Follow the steps in the portal to lodge your return.

  • You’ll receive all return instructions and postage details during the process.

  • Return postage is at the customer’s expense. We recommend using a trackable shipping method and keeping your tracking number handy.

If you have any questions, feel free to reach us at shop@zoemoss.com.au.

Please note: Zoe Moss reserves the right to refuse a refund if the return reason or condition does not meet our return policy.

EXCHANGES

Our online portal also makes exchanges quick and simple:
👉 Start Your Exchange Here

  • Select “Exchange” during the return process.

  • Package your items in a trackable mailing satchel.

  • Follow any postage instructions provided in the portal.

  • Return postage costs are the customer’s responsibility.

We’ll guide you every step of the way via the portal!

 

All exchanges must be received by ZOE MOSS within 14 days of receiving the item.

 ZOE MOSS is not legally obligated to provide an exchange or credit note if you;

(1) change your mind about a product (this includes when you have found a cheaper product elsewhere, have bought a gift that is unsuitable, or your circumstances have changed and you no longer require the goods)

(2) knew, or should have known about a fault when the goods were bought

(3) are unable to prove from whom and when the item was purchased

(4) are responsible for damaging the goods by not following the care instructions, or misusing the product