Returns/Exchanges | Zoe Moss


We understand that shopping online can be tricky. It's important to us that you are happy with your ZOE MOSS experience. If you are not satisfied with your item or it does not fit we will gladly provide a store credit (provided your returns request meets the following criteria).
Please print the returns form and fill in your details.

Returns FAQ's

We are so sorry to hear that your sizing was incorrect.

Because our stock levels change frequently, we require that you send your unwanted item/s back as soon as possible. We can exchange this for you or if we are out of stock we can issue you store credit.

Returns/Exchange Form 

We are sorry to hear that your order is wrong.


Simply click the link below and you will be able to download and print a returns label to send your
package back to us. Please remember to pop a note in with reason for return and your order number.

Return Shipping Label

Because our stock levels change
frequently, we require that you send your unwanted item/s back as soon as
possible. We can exchange this for you or issue you store credit.

We appreciate your patience during this unprecedented situation and can't wait until you all receive your Zoe Moss
goodies.

Australia Post statement:
COVID-19 is having a higher than usual impact.

Fewer passenger flights means we have less air freight capacity. Many domestic and international routes are currently suspended, and remaining routes have much lower frequencies."

If you have any further questions
here is a link to the Australia Post website: Current COVID-19 Impacts

Returns Policy

WE DO NOT ACCEPT RETURNS ON SALES ITEMS.

ALL RETURNS MUST BE BACK IN OUR STORE WITHIN 14 DAYS OF RECEIVING YOUR ITEM

POSTAGE IS NOT REFUNDED/ADDED TO YOUR CREDIT. ALL POSTAGE COSTS NEED TO BE COVERED BY THE CUSTOMER.

RETURNS REQUEST

1. Fill in the returns request form (found above). 

2. Include your returns form with the item(s) you wish to return and package together in a trackable mailing satchel.

3. You will need to cover the return postage, please also ensure to send your order with an activated tracking number and have this information accessible.

Email: shop@zoemoss.com.au

ZOE MOSS reserves the right to deny a refund request based on customer's reasoning. 

EXCHANGE

1. Fill in the returns/exchange request form that we will provide you.

2. Include your returns/exchange form with the item(s) you wish to exchange and package together in a trackable mailing satchel.

3. You will need to cover the return postage, please also ensure to send your order with an activated tracking number and have this information accessible. We may give you additional postage instructions depending on your exchange request.

All exchanges must be received by ZOE MOSS within 14 days of receiving the item.

 ZOE MOSS is not legally obligated to provide an exchange or credit note if you;

(1) change your mind about a product (this includes when you have found a cheaper product elsewhere, have bought a gift that is unsuitable, or your circumstances have changed and you no longer require the goods)

(2) knew, or should have known about a fault when the goods were bought

(3) are unable to prove from whom and when the item was purchased

(4) are responsible for damaging the goods by not following the care instructions, or misusing the product