Returns/Exchanges | Zoe Moss
We understand that shopping online can be tricky. It's important to us that you are happy with your ZOE MOSS experience. If you are not satisfied with your item or it does not fit we will gladly provide a store credit (provided your returns request meets the following criteria).
Please print the returns form and fill in your details.
We want you to be happy with your Zoe Moss purchase. So any items purchased from our online store can be returned for an exchange (excluding postage), or for a store credit as long as our Return T&Cs are met.
Please note: We cannot accept refunds on clearance items or sale items that have been discounted by 30% or more. These are considered a final sale, and cannot be refunded. However, these items can be returned for an exchange or gift card (subject to our T&Cs).
Items purchased during our 20% off promos are not considered sale items. Therefore, you can return for a change of mind refund (subject to our T&Cs).
If items are purchased as part of a bundle deal or buy one get one free and you don't wish to keep all items, you will be charged full price for the item(s) you keep. Return the unwanted items to us and we will remove the original discount and provide you with a store credit to cover the difference.
Any items returned to our warehouse that do not comply with our Return T&Cs will be returned to sender.
We have new safety procedures in place, so please allow a bit of extra time for your refund or e-gift card to be processed at Zoe Moss HQ.
ALL RETURNS MUST BE BACK IN OUR STORE WITHIN 14 DAYS OF RECEIVING YOUR ITEM
POSTAGE IS NOT REFUNDED/ADDED TO YOUR CREDIT. ALL POSTAGE COSTS NEED TO BE COVERED BY THE CUSTOMER.
1. Fill in the returns request form (found above).
2. Include your returns form with the item(s) you wish to return.
3. You will need to cover the return postage, please also ensure to send your order with an activated tracking number and have this information accessible.
ZOE MOSS reserves the right to deny a refund request based on customer's reasoning.
1. Fill in the returns/exchange request form that we will provide you.
2. Include your returns/exchange form with the item(s) you wish to exchange and package together in a trackable mailing satchel.
3. You will need to cover the return postage, please also ensure to send your order with an activated tracking number and have this information accessible. We may give you additional postage instructions depending on your exchange request.
All exchanges must be received by ZOE MOSS within 14 days of receiving the item.
ZOE MOSS is not legally obligated to provide an exchange or credit note if you;
(1) change your mind about a product (this includes when you have found a cheaper product elsewhere, have bought a gift that is unsuitable, or your circumstances have changed and you no longer require the goods)
(2) knew, or should have known about a fault when the goods were bought
(3) are unable to prove from whom and when the item was purchased
(4) are responsible for damaging the goods by not following the care instructions, or misusing the product